Because Notes Baba primarily provides instantly accessible digital content and online services, ordinary physical-product returns are generally not applicable.

Subscription payments are non-refundable after successful activation and delivery of the subscribed service, except in cases such as a verified duplicate payment, payment collected in error, a material failure by Notes Baba to provide the subscribed service, or where a refund is required under applicable law.

If you were charged more than once for the same transaction or a payment was captured incorrectly, contact support with the relevant transaction details. Verified duplicate charges may be eligible for correction or refund.

If a purchased service cannot be delivered because of a material technical problem attributable to Notes Baba, contact support promptly. We may investigate and, where appropriate, restore access, extend access or process a refund.

If you believe a transaction was unauthorized, contact Notes Baba and your payment provider promptly. We may request information needed to investigate.

Submit the request using Notes Baba's support/contact channel with your registered email, order or transaction reference, purchase date and a concise explanation of the issue. Do not send full card numbers, CVV or passwords.

Notes Baba does not ordinarily offer returns or refunds for digital products, subscriptions, notes, PDFs, tests or other digital services once payment has been successfully processed and access/service has been made available. A refund may be considered only for a verified duplicate payment, a payment collected in error, a material failure of Notes Baba to provide the paid service, or where a refund is required under applicable law. Where a refund is approved, it will normally be processed through the original payment route where possible. The time taken for funds to appear can depend on Razorpay, the bank or another payment provider.

Refund requests associated with account sharing, fraudulent activity, chargeback abuse, content extraction or deliberate policy circumvention may be investigated before a decision is made.

Nothing in this policy is intended to remove consumer or other legal rights that cannot lawfully be excluded.

Refund requests for duplicate payments, payments collected in error or non-delivery should be raised within 7 days of the transaction date. Requests raised later may still be reviewed where applicable law requires.

Once a refund is approved, Notes Baba aims to initiate it within 7 working days. The credit usually reflects in the original payment method within 5 to 10 working days after initiation, depending on Razorpay, your bank or card issuer.

Except where required by applicable law or expressly stated by Notes Baba, no partial or pro-rata refunds are given for unused days, unused credits or unused features of a subscription or purchase.

Please contact Notes Baba before raising a chargeback or payment dispute so we can try to resolve the issue quickly. Where a chargeback is raised, access to the related product may be suspended while the dispute is reviewed.